tK
thabang K
1 reviews | Active since Feb 2015
11 Feb 2020, 14:16
Bad Service Dstv Multichoice
I paid my monthly subscrption on the 30th Jan 2020 of about R520.I got disconnected from my account,i even went to randburg multichoine headoffice to log a dispute with my account and my issue still is not resolved.
Tel:***
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Feb 2020, 08:59 Dear Thabang,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Feb 2020, 08:59
Official
Dear Thabang,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Feb 2020, 09:18Dear Thabang,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, our records show that the incorrect reference was used when making payment. This payment then had to be allocated to the account to avoid any further disconnections as a result of the payment not appearing in the account.
This has subsequently been rectified and the account is up to date. When making future payments, please ensure that your customer number is used as a reference to avoid having unallocated payments. Your customer number is ***.
Should there be anything further we can assist you with, please do hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, our records show that the incorrect reference was used when making payment. This payment then had to be allocated to the account to avoid any further disconnections as a result of the payment not appearing in the account.
This has subsequently been rectified and the account is up to date. When making future payments, please ensure that your customer number is used as a reference to avoid having unallocated payments. Your customer number is ***.
Should there be anything further we can assist you with, please do hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Feb 2020, 09:18
Official
Dear Thabang,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, our records show that the incorrect reference was used when making payment. This payment then had to be allocated to the account to avoid any further disconnections as a result of the payment not appearing in the account.
This has subsequently been rectified and the account is up to date. When making future payments, please ensure that your customer number is used as a reference to avoid having unallocated payments. Your customer number is ***.
Should there be anything further we can assist you with, please do hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, our records show that the incorrect reference was used when making payment. This payment then had to be allocated to the account to avoid any further disconnections as a result of the payment not appearing in the account.
This has subsequently been rectified and the account is up to date. When making future payments, please ensure that your customer number is used as a reference to avoid having unallocated payments. Your customer number is ***.
Should there be anything further we can assist you with, please do hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,