1 reviews | Active since Sept 2012
Bad Service - DSTV call centre
BAD SERVICE. I made a call to DSTV Call Centre to complain about my Dish connection giving an E48-32 error which means either my "Connection is Faulty or theres Bad weather" This has been happening since July 2018 - 17th August 2018 "I called the DSTV call centre spoke to Lerato "a GUY" and he basically told me. He (DSTV) can not help me and the fault is my problem, because DSTV warranty lasts for some time. I have passed that warranty period and therefore can not be assisted by DSTV. I must go out there and find a DSTV installer + Pay them for inspecting my fault and maybe resolving my fault. "MY FAULT" lerato said DSTV is got nothing to do with what so ever problem I was having, its MY FAULT and I MUST JUST FIX IT. Lastly "Lerato" advised that SABC is free, if I do not want to FIX MY FAULT.
Regards, Jabu Binda
Dear Jabulani
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Jabulani
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Good day Jabulani
Thank you for sending us your query.
May I take this opportunity and apologise for the poor customer experience you received.
Please understand that E48-32 is an installation related problem. Our call centre team will try to restore your viewing by sending signal and trouble shooting. If these steps have been tried more than once and the picture is still not restored. You will be referred to the DStv service centre or agency to test the decoder.
If the decoder is not faulty, you will be informed to contact an accredited DStv installer. An installer will require a call out fee which will be at your cost.
Once more, I apologise that you were not properly informed and assisted.
Kind regards
Dinah
Good day Jabulani
Thank you for sending us your query.
May I take this opportunity and apologise for the poor customer experience you received.
Please understand that E48-32 is an installation related problem. Our call centre team will try to restore your viewing by sending signal and trouble shooting. If these steps have been tried more than once and the picture is still not restored. You will be referred to the DStv service centre or agency to test the decoder.
If the decoder is not faulty, you will be informed to contact an accredited DStv installer. An installer will require a call out fee which will be at your cost.
Once more, I apologise that you were not properly informed and assisted.
Kind regards
Dinah