Bad service Dstv

Bad service and is not for the 1st time but any how I called multiChoice this morning regarding disconnecting my service. They first said I need to pay R469 then they will reconnect my service I did that but as I'm making the payment I'm telling my wife that I paid in September and October I just don't understand but I'll make sure when I get to work. After paying R469 I cleared the error but that didn't work then I called them and provided them with proof of payment then they said they will sort it out within 20 minutes I spoken with the agent for 1 hour 12 seconds he told me everything is sorted. When I get home my dstv service is still disconnected and I even paid them more, I called again then I spoke to an agent I had to start my story from the beginning then he tried assisting me but his keeps on saying hold on I'm trying to assist you then they realise they at fault as he started apologising I asked he what's wrong cause I'm holding for too long now, I started to get irritated cause I was holding for 30 minutes then he said his sorry I said okay instead of solving my problem his saying his going to involve her manager then I was put on hold for another 30 minutes. After that I told the agent that I want to speak to the manager but the manager refused to talk to me she said she'll contact me after 24 hours then I said to the agent they need to compensate cause all he says to me is hold on while I try to reconnect your service I was holding for 1 hour and 36 minutes and 13 seconds bad service and is not the 1st time. Who can give advice on what to do about this? They promise to fix it before 20h00 and they will call which they never did....