Bad Service DSTV agents

hi on 15th August 2024 at 20h15 ,a dstv agent called me about my query.My query was why my anniversary upgrade was not loaded as I receive it every year in July for a month. She then thought I wanted upgrade and switch off entire package. I informed her it is free as a loyalty reward and I got cut off. A hour later I had to call in and another agent reconnected me back to my original package as she dont know about this anniversay package.The next day I get a message from Showmax saying I cancelled my subscription,I then proceed to tell them the dstv agent did it. I lodge complaint by dstv they tell me to add Showmax on again,it shows added on but no activation link gets send to my email. Till today No Showmax and neither Showmax or DSTV shows Accountability! Very Annoyed Client!