Bad service (DSTV)

This month DSTV billed me wrong. After playing their wheel of happiness which should actually be called wheel of sorrows I was charged a Flippin R968 when I'm just on a compact subscription (R419) . Apparently they double billed me in April and their system reversed the one payment .The reversed payment was instead logged as balance brought forward. Now 3 months later they claim I owe them R539 which is then added to this month's premium. Firstly I'm on debit order so chance of me not paying or having outstanding balances are slim if not close to impossible since the debit order goes off on payday and we all know DSTV cuts off their services immediately if payment is not received. I called them numerous times (thanks to their *********** consultants) and also made attempts to have the matter resolved on their Facebook page and email. Instead the response I receive is that the matter has been escalated. DSTV does NOT respect and value it's customers. As I write this I'm about to cancel their services. What's even worse is that I'm not the only customer complaining about their recent mishaps with their billing system.How do you get thousands of customers billing wrong at a go? DSTV gets your act together. You are simply expensive for nothing. It's time one invest in other streaming platform. The only consistent thing we get from you is program repeats and never customer satisfaction.