BAD SERVICE DSTV

I am writing to express my extreme dissatisfaction with the poor service I have received from DStv and your installation department.

We logged a call over a month ago regarding a faulty connection to our second decoder. This installation was done about four months ago when we moved into our new home in Durbanville. Despite having insurance that we pay for monthly, no one has attended to the issue.

On 14 October, I visited the MultiChoice Brackenfell branch to follow up. The consultant there confirmed that a service call had been logged but informed me that the installer had declined the call — without providing any reason. I fail to understand how an installer can decline a job they are paid to do, especially when customers are paying for insurance to cover exactly this type of issue.

The consultant then logged a new call and assured me that someone would contact me within 24 hours to arrange an appointment. It has now been a full week, and I have still not received any communication or service.

Our account is always fully paid and up to date. It is incredibly frustrating that DStv suspends accounts for late payments, yet provides no urgency or accountability when it comes to delivering the service we pay for.

This entire experience has been unacceptable. I have never encountered a company that shows such disregard for its customers. I sincerely hope that DStv takes this complaint seriously and resolves our issue immediately.