bad service dstv

Good Morning

we have a problem with Dstv we paid on the 1/12/18 our Dstv have been disconnected for 5 times and everytime we phone in we get told that our Dstv have not been paid, the proof of payment was emailed to a lady called Ayanda we are really not happy with Dstv and we don't no who is going to pay the R660 that is outstanding were the payment was made on the date it was due we get sent sms to say you have to pay this amount and when you phone in you get told you have to pay another amout if this thing is not sorted we think its best to get our legal team in because this is a bad review on our names. we have just send the proof of payment again so we wish this thing can be sorted out today. Mr and Mrs Bartlett ********** 235