1 reviews | Active since Dec 2019
Bad service downgrade
Bad service can dstv refund my money and go to hell. I have been a customer for 13 yearsand they services is bad extremely. I called in from the 2nd of dec asked to be downgrade they call centre told me is not possible to compact theygave me an option as if they are paying my accounti have sent email to help dstv they ask me for my details instead helping with the queries i have sent to the whatsup app from the 2ndit doesnt work i called in 5 times for help then one agent megan put me on hold for 16 mins no help called in alady cofirm she dis the downgrade still is premium and disconnect after at pep store showed i need to pay 540.00 then a lady said still there is nothing theycan do.
Please can i get my money back i am no longer interest in your service or apology i can connect freely to open view.
My details Lucinda treasurer ******1
I need my money back and then you can keep your connection.
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
On behalf of Multichoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
Kindly note, our records show that the 490.00 paid in was to cover an overdue amount as there was no payment on the 9th of November, as well as your subscription up to the 8th of December. So having downgraded on the 10th you were meant to pay
R399 Compact
R95 Xtraview
R95 Xtraview
R35 Insurance
R20 Insurance
R20 Insurance
R664 TOTAL
However you only made a payment of R500.00 on the 10th of December, so this then means you are in danger of being disconnected again.
Please make a payment of R122.85 immediately to avoid disconnection.
I trust that all concerns have been dealt with to your satisfaction.
Kind regards,
Dstv: Hello Peter Team
Best regards,
On behalf of Multichoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
Kindly note, our records show that the 490.00 paid in was to cover an overdue amount as there was no payment on the 9th of November, as well as your subscription up to the 8th of December. So having downgraded on the 10th you were meant to pay
R399 Compact
R95 Xtraview
R95 Xtraview
R35 Insurance
R20 Insurance
R20 Insurance
R664 TOTAL
However you only made a payment of R500.00 on the 10th of December, so this then means you are in danger of being disconnected again.
Please make a payment of R122.85 immediately to avoid disconnection.
I trust that all concerns have been dealt with to your satisfaction.
Kind regards,
Dstv: Hello Peter Team
Best regards,