DB
Denver B
1 reviews | Active since Jun 2020
23 Feb 2021, 20:49
Bad service delivery!!!!
There is something wrong with my decoder as only certain channels play and other channels included doesn't play. I have taken it into the store on 4 different occasions and each time they check it and tell me that there is nothing wrong. This has been going on for over 8 months now and I am really frustrated at this bad service delivery. Do you mean to tell me that no one can assist me with this problem??????
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Feb 2021, 23:11Hi Denver Bergh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Feb 2021, 23:11
Official
Hi Denver Bergh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DB
Denver B's updateReviewer Update
24 Feb 2021, 16:10So now I'm being told that it is the decoder and that I need to purchase a new and one and pay to have it reinstalled after having to pay for a package for so long and only being able to watch 3/4 channels and being told that it is not the decoder. All of a sudden now for certain it is the decoder where it was for certain not the decoder the previous months. I would rather then cancel my subscription...
DB
Denver B's update24 Feb 2021, 16:10
Reviewer Update
So now I'm being told that it is the decoder and that I need to purchase a new and one and pay to have it reinstalled after having to pay for a package for so long and only being able to watch 3/4 channels and being told that it is not the decoder. All of a sudden now for certain it is the decoder where it was for certain not the decoder the previous months. I would rather then cancel my subscription...