PC
Peter C

1 reviews | Active since Jul 2020

08 Jul 2020, 11:02

Bad service delivery :

On the 27-02-2020 I was approved by Dstv for a price lock product eventually after two(2) months of failure by dstv and the courier companys to deliver the new explorer it was delivered on the 06-04-2020 and the installer came out on the 08-04-2020 to do the installation. From the 08-04-2020 untill now I have spoken to approximately 30 different consultants and lodged 3 online complaints and have received absolutely no feedback from dstv. I am still paying the normal premium of R1042.00 instead of R959.00. The last consultant I spoke to was a Puleng,on 2020-06-29 at 11.16 and she gave me a reference of ***-I201. When I asked if all those previous calls had been logged she informed me that they had been not. I am very disappointed with the service delivery of dstv they have no consumer service feedback at all to the client.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jul 2020, 12:20
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team