Bad service - Day light ******* - Contract breached

<p>I have been a DSTV customer for 10 years without any problems, I changed to pricelock (DPP) and my problems started. I noticed that my account was not debited at the end of the month and called them to find out why, they blamed the system, said it will be sorted and everything will go back to normal. The following month the same thing happened and I called them again because I was worried that my account is in arrears and I don’t want a bad credit rating against my name, they promised to sorted it again and guess what? Nothing happened. In April, they suspended my account and I called to get an explanation why my account was suspended because according to my knowledge the system had a problem and not me. Arrangements were made with me and I was asked to paid R1433.90 for three months (April, May and June) and my account will be up-to-date, still I had to call them every week to reconnect me and everytime they would say, they don’t understand why my account has been suspended because they see that payment arrangement was made and again they promised that it will never happen again. On the 26th of June, they debited R2843 from my account with my consent because as far as our arrangement goes, I owe them R1433 not what they took from my account, that is ****************. After taking that amount, they suspended my account today, when I called them they said they don’t understand why my account was suspended because according to their records my account is up to day. I feel I have been unfairly treated and what to know why I’m debited so much money and why the disconnections? If there was a way I would cancel this ****** pricelock of theirs...</p> <p> </p>