Bad service

I have had enough of this bad service an receiving from DSTV, on my account there was an additional decoder that was added in error on the 20th November 2019, I called in on the same day and I requested that the additional decoder be removed also upgrade my package and they said they had technical problems I should call in in an hour. I called in again and informed them to remove it and the lady I spoke to Elisa said it won't affect my profile as long as it's not active. I paid my account on the 14 December 2019. Now I receive an sms informing me I need to pay R535.50 to reconnect my account as it has been disconnected. I called in today and spoke to Nonzwakazi Kano and asked her why is my account being disconnected she informed me that it's because the second decoder added in error is due to payment she disconnected my account and tells me I have to pay R136 for reconnection.........like how is that possible whereas I requested that decoder be removed and already paid for on the 14-12-2019....... I want my account be reconnected and I won't pay any activation fee because I have requested for the additional decoder be removed a month ago, I will not pay anything more and I would like for my account not to have any additional fees on my statement....... everything about DSTV is a problem these days my self service is a problem....the DSTV app is wack I even deleted the app because it dsnt allow me to log in my account..........I am having a bad experience with this service provider am even thinking on moving to Netflix. FIX MY ACCOUNT!!!!