Bad service

Good day

On the 2nd of January I paid R510 into a wrong account I noticed on the 4th when my service was disconnected I was then told to email proof of payment so that multichoice can allocate my payment which I did and it still has not been allocated. I have spoken to more that 10 agents who keep on escalating the matter. The other agent I spoke to told me to go to my bank ,I went there and was told it will take 4 weeks to be reversed and multichoice should not advise me to do that as the money is in their account. My service is disconnected I am loosing a lot of airtime money being put on hold and not getting any help from multichoice. The agents on whatsapp kept on cutting me off they even say are you the customer for the R510 and cut me off.