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Jade P

1 reviews | Active since Apr 2021

24 Apr 2022, 15:49

Bad service

I've got this contract since January and have been having problems since I got it, the first decoder has been giving problems and was up and down to your walk in center and calling and not getting help, on Friday 22/04/22 took it back to the walk-in center in Randburg again and got a different decoder which now gives me error of the signal. I was on the chat with Evelin today who said no one can assist me. I need to get installer and pay for it, so what am I currently paying for if I am unable to view. So if Multi choice is unable to assist then it should close the company because the service is real bad. The agent Evalin who said nobody can assist then disconnect the chat so is this the service that multi choice provide then this contract needs to be canceled if I am not getting any service.

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Replies (1)
JP
Jade P's update24 Apr 2022, 19:36
Reviewer Update
Please cancel this contract as multi choice is in breach of contract by not providing the service as per your terms and conditions, was on the phone with Priscilla now who again told me to go back to the walk-in center because this problem started with the new decoder or call installer and I must for it. If I received the proper service from the word go which I have been complaining about for 3 months already then this would nog have been the case but you DStv does not provide the service that one pays for. Telling me that the warranty is for 3 months does not work if I have been complaining since the first month. So cancel it the contract as I sticked to my part and obviously dstv cannot provide the service as agreed.
It was not raining or any thunder where I I stay or even loadshedding on Friday 22/04/22 when the decoder was plugged in. Never had a signal issue. So please sort out this.