Bad service

i have two decoder that i am paying for...after paying my subscription on the 27 June 2020 i have been experiencing a horrible service waited for 25 minutes before an urgent decided to cut my call...called again it took them 49 minutes to assist me then i was connected then again 02/02/2020 my service was disconnected first call 1 hour without assistance i was told to call after an hour if my service is not reconnected which i did because i was not reconnected it took again 40 minutes to be reconnected and i was assured it will not happen again today 07/07/2020 no service but i paid

i am tired of this nonsense if you don't pay they disconnect you and have to pay re connection fee but its fine when its done by them i am wasting my money on airtime my time on the other side i have to answer to my kids and i have to explain to my old parents why the service if off.