Bad service

My services have not been reinstated and i have paid subscription of R393,i paid a total of R529 seeing it not connected thought maybe i was on the wrong but to date my services were not reconnected,I called them i ran out of airtime,tried their WhatsApp platform which didn't help at all,it didn't update my payments i made,sent emails they don't respond.If this is how they treat their customers can i get my full payment and cancel my subscription because they don't have good service at all.