JS
Judith S
1 reviews | Active since Mar 2012
06 Sept 2020, 19:49
Bad service customer experience
Multichoice dstv have been billing us for service that we not using, we disconnected our extra view and explora 3.montjs ago yet we will be disconnected with E16-4 error. We went to their office in August to resolve this they promise it what happen again, now this montj we've been disconnected for a week woth tje same reason while payment has been pay, they send statement of R670 whole we on compact. Lebogang from billing department accepted their bad service but yet problem is not resolved. What a bad service and customer experience from dstv.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Sept 2020, 20:26Hi Judith,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Sept 2020, 20:26
Official
Hi Judith,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Sept 2020, 10:49Hi Judith,
We tried to call you on *** to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that your services were disconnected due to an outstanding balance and not because of a decoder that was incorrectly activated.
Below are the events that led your account to be in arrears and disconnected:
• Between 2020-05-16 to 2020-06-15 we received a payment of R321.17. Your account was fully paid for this period.
• On the 2020-06-18 we received a payment of R350.00 to cover your subscription for the following period 2020-06-16 to 2020-07-15. This payment was not enough as your total monthly subscription is R519.00. This left your account with an outstanding balance of R169.00.
• On the 11-7-2020 you called us to change your payment date from the 16TH to the 28TH. Note that changing your payment date will add a pro-rata to your account since we are adjusting your billing. The pro-rata amount was added to your existing outstanding balance of R169.00.
• On the 2020-09-02 we received a total payment of R450.00. This amount covered the outstanding balance plus the pro-rata amount and leaving your account with a credit balance of R98.84.
Please be advised that you need to make a payment of R300.46 to reconnect your services. This amount will cover your subscription until the 27\09\2020.
Kind regards
DStv: Hello Peter Team
We tried to call you on *** to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that your services were disconnected due to an outstanding balance and not because of a decoder that was incorrectly activated.
Below are the events that led your account to be in arrears and disconnected:
• Between 2020-05-16 to 2020-06-15 we received a payment of R321.17. Your account was fully paid for this period.
• On the 2020-06-18 we received a payment of R350.00 to cover your subscription for the following period 2020-06-16 to 2020-07-15. This payment was not enough as your total monthly subscription is R519.00. This left your account with an outstanding balance of R169.00.
• On the 11-7-2020 you called us to change your payment date from the 16TH to the 28TH. Note that changing your payment date will add a pro-rata to your account since we are adjusting your billing. The pro-rata amount was added to your existing outstanding balance of R169.00.
• On the 2020-09-02 we received a total payment of R450.00. This amount covered the outstanding balance plus the pro-rata amount and leaving your account with a credit balance of R98.84.
Please be advised that you need to make a payment of R300.46 to reconnect your services. This amount will cover your subscription until the 27\09\2020.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Sept 2020, 10:49
Official
Hi Judith,
We tried to call you on *** to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that your services were disconnected due to an outstanding balance and not because of a decoder that was incorrectly activated.
Below are the events that led your account to be in arrears and disconnected:
• Between 2020-05-16 to 2020-06-15 we received a payment of R321.17. Your account was fully paid for this period.
• On the 2020-06-18 we received a payment of R350.00 to cover your subscription for the following period 2020-06-16 to 2020-07-15. This payment was not enough as your total monthly subscription is R519.00. This left your account with an outstanding balance of R169.00.
• On the 11-7-2020 you called us to change your payment date from the 16TH to the 28TH. Note that changing your payment date will add a pro-rata to your account since we are adjusting your billing. The pro-rata amount was added to your existing outstanding balance of R169.00.
• On the 2020-09-02 we received a total payment of R450.00. This amount covered the outstanding balance plus the pro-rata amount and leaving your account with a credit balance of R98.84.
Please be advised that you need to make a payment of R300.46 to reconnect your services. This amount will cover your subscription until the 27\09\2020.
Kind regards
DStv: Hello Peter Team
We tried to call you on *** to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that your services were disconnected due to an outstanding balance and not because of a decoder that was incorrectly activated.
Below are the events that led your account to be in arrears and disconnected:
• Between 2020-05-16 to 2020-06-15 we received a payment of R321.17. Your account was fully paid for this period.
• On the 2020-06-18 we received a payment of R350.00 to cover your subscription for the following period 2020-06-16 to 2020-07-15. This payment was not enough as your total monthly subscription is R519.00. This left your account with an outstanding balance of R169.00.
• On the 11-7-2020 you called us to change your payment date from the 16TH to the 28TH. Note that changing your payment date will add a pro-rata to your account since we are adjusting your billing. The pro-rata amount was added to your existing outstanding balance of R169.00.
• On the 2020-09-02 we received a total payment of R450.00. This amount covered the outstanding balance plus the pro-rata amount and leaving your account with a credit balance of R98.84.
Please be advised that you need to make a payment of R300.46 to reconnect your services. This amount will cover your subscription until the 27\09\2020.
Kind regards
DStv: Hello Peter Team
Best regards,