BAD SERVICE CONTINUES

I honest can't deal with this continuous BAD SERVICE from DSTV. On 3 Nov 2020, complained about false advertising, web and whatsapp platform. Though DSTV responded, I got cut off on my service on Wednesday, 18 Nov 2020. I called the call centre which is useless all the time. They told me I was upgraded on 3 Nov but they can't explained how and by who. I paid for my full services but now am cutoff from my viewing. How exactly is DSTV running its platforms. Why as a customer have to complain month to month. What seems to be the issue. Please can someone help as soon as possible.