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nokuthula M

1 reviews | Active since Mar 2019

02 Jul 2020, 22:30

Bad service

Multi choice call center number i usred *** number in connection with account

Iv never experienced such bad service from multi choice agents had an error e143 which hard reboot was done thousand times but device did not respond the agents were rude to a point that i ended up swearing on a call. When you request to speak to team leaders they try by all means to not let u speak to them u waist airtime and your time calling the call centre the only agent that tried and went the extra mile was maqhawe but sll that followed up after him need refresher training or be put of all calls if the were trained to speak to customers like that wish all my recordsings can b listened to. Multi choice must just close the call centre or get new trainers to train their agents customer service

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jul 2020, 08:43
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
nM
nokuthula M's update03 Jul 2020, 11:53
Reviewer Update
Never thought id expirience such bad service from your agents hope in future i never have to call your call centre ever again people complained now i believe their stories cause i went through the same thing bad service agents talking and screaming at a customer being sarcastic they don't Wana escalated to team leaders your service is very very bad if i knew wouldnt have called in at all would hv gone straight to the brunches since Monday calling in waisting airtime i still cant believe i lost my cool because of an agent who didnt even see anything wrong telling me shes on training clearly she didnt know anything as iv waisted my time was on that call for almost 40 min i strongly believe that your agents need refresher training. But in all that wana give praise to a guy called maqhawe u could use him as a trainer to all those agents.