Bad Service

So I have been a client of Multi Choice for over 10 years, never had a problem with anything. Up to now!!

So on 29th of September 2019 Dstv took an amount of R2657.00 from my bank account. I'm on price lock and the amount I use to pay is R918.00

I have phoned on the 30th of September to complaint about this, the lady said they had some Technical issue at the finance department, and that they will credit my account.

So on the 13/10 I phoned again after they still not credited the money. Again same excuse my Reference for this call is ***8/c2

Again phoned on the 18/10 after they still not credited the money. Now the excuse is, there was another decoder activated on my account, I only have one decoder and did not activate another one. This lady very helpful said that she will cancel the other decoder and send the refunds to the financial department to credit my account. Reference for this call is: ***8/I91

Called again today on the 25/10, explained the whole issue again. Just to hear I must please phone back in 30min because she cant access my account due to technical problems.

Please sort out this issue NOW!!!

I also just received a message saying Your next dstv debit order of R1723.31 will collect on the 28/10. Again this is not the amount I pay and agreed on Price lock. I will put in a stop order for this and cancel my dstv, If not sorted out within 3 working Days!!

Estie Pieterse