Bad Service Call Center Agent Abongile

I called in and logged a complaint regarding my account and advised your call centre Agent that I have been waiting for feedback on the extra amount I have been paying on my account since last year.

The first agent was Lincoln he was very helpful and understood my problem and the second one I spoke to was Abongile and was extremely rude did not even want to look into my matter i am calling about.

May I kindly ask for someone in Management to contact me as I have been paying extra amount on my account and also have my bank statement to prove that my subscription payments were not 599 for months the amounts used to differ every month on the Showmax I am not even using or even used I don't even log in to watch any shows that they have

Abongile has honestly proven that she will not assist or even look into escalating this matter instead was rude and did not even want to assist

I take it in this manner she would rather loose a customer instead of keeping me as a customer and look into the matter I need this matter attended to please.