Bad service

I called multichoice at 10:42 today the 5th December 2020 and I spoke to an arrogant, *********** consultant by the bame of Siyabonga. The reason for my call was that my mom's account has been suspended, I am responsible for making payments. My dad passed away and my mom did a change of ownership. Payment was made using my dad's account. When I called this morning to my surprise I was told the only change if ownership that was done was for decoder and not the account. The money is reflecting on ny dad's account, I asked Siyabonga to help he was not doing enough to try to help me. I then got frustrated and he told me that "just because I am a paying client it doesn't give me a right to talk to him in the manner I did. I continuously said to him I am sorry that I am taking this on him, the reason is that I have been calling since last Sunday. I spent 18 minutes on a call with him and I was not assisted.