Bad service

I’ve been debited extra R99 every month for a Netflix that I’m not subscribe to. Called in for this to be corrected and I was assured for a refund within 48hours this happen in the month of May, June I experienced the same re logged the complain again I was assured that both these extra charges will be refunded till to date no refunds were made and I’m tired of keep on calling the useless call centre with my own airtime this needs to be resolved immediately. Ref: **********2/i714

And since I’ve complained about this nothing has been done I’ve waiting for it be resolved but it hasn’t