Bad service

DSTV service up to ****!!! They close the Centurion branch and refer customers to Waterglen. Only 9 agents to help and waiting time per customer is 2 hours???? Centurion branch had 35 plus consultants and never waited more than 30min and reception staff was friendly!! Waterglen reception staff needs to learn how to deal with customers!!! And do something about the waiting time. You can not close a branch and expect customers paying a lot monthly to be happy waiting for 2hours to be assisted???? Really