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Bea B
1 reviews | Active since Sept 2019
01 Oct 2020, 19:42
Bad service
I contacted dstv in September 2020 to ask that my service be connected for only September 2020. I phoned today, 1 October to ask again to disconnect the service, when I was told that they are struggling to disconnect it, but it will be done and no money will be deducted. We'll, tonight a debit order went through my account, which I will have to go and stop at my bank because you were not doing what you were asked to do. Kindly disconnect my service as I asked effectively 01 October 2020.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Oct 2020, 22:17Hi Bea Booysen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Oct 2020, 22:17
Official
Hi Bea Booysen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
BB
Bea B's updateReviewer Update
09 Oct 2020, 08:30Morning. Today I am really disgusted with your service again. After I was contacted by one of your employees on the 2nd October 2020, I still haven't received my refund of the fees deducted from my account incorrectly. I contacted your call centre yesterday and was informed that the refund was done, but it wasn't. Urgently refund the money today. Regards. Bea
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Bea B's update09 Oct 2020, 08:30
Reviewer Update
Morning. Today I am really disgusted with your service again. After I was contacted by one of your employees on the 2nd October 2020, I still haven't received my refund of the fees deducted from my account incorrectly. I contacted your call centre yesterday and was informed that the refund was done, but it wasn't. Urgently refund the money today. Regards. Bea