Bad service

I Ntombi made payment on the 5th , we called on the 12th and spoke to a lady called Nosipho Hlophe , she kept us on hold for too long stating that they listening to a recording that my decoder is linked to another decoder , we asked for a recording and they decided to reverse the amount and reconnected ,

i called today and spoke to another guy till he hangs up on me while keeping me on hold , i don't understand if your systems are not user friendly that makes your consultant to take over 15 min to check on the system what's the error and end up not assisting .

if clients a leaves multichoice who are they going to service tomorrow , they are the ones that will end up losing their jobs . my dstv has been disconnected again and they cant see what could be the reason and we are paying for a full month of service .

What a bad service we are receiving from multichoice