Bad service

I did arrange for debit order to go off every month and the debit didn't go through and multichoice did disconnected with any communication I did try to call them several time and I did ask to speak to a manager cause a consultant has limited powers I had to wait for more then 20min and the phone did switch off multichoice don't even have the decency to call back but they are happy with my money every month, cause I have to pay a connection fee which I'm not happy with bad service from them