bad service

everytime you run the monthly debit orders , on your side some sort of resetting is happening on my decoders and i have to reset as i lose view, Again now my extraview is not moving channels and sits on cannel 100 only. Please have my extraview decoder sorted and settings in order. You charge me just on r1000 a month and if i go another day without this extraview decoder functioning , i am cancelling please call me urgent