Bad service

Good morning Dstv is failing us instead of calling and updating us the just block the router.I app**** for a router of Dstv its got two weeks on my side and it was working very well for two weeks and no communication that said I must pay connection fee .i understand that payment it will be deducted on my account per agreement it an agent the time we were arranging .ohhh on my surprise the route is blocked now and try to contact them via this robot system and with those people who are assisting there full of paying that time am frustrated am working from home i didn't manage to work today due to their false information now i need to pay R370.00 for connection. They never told me and you see why we leaving Dstv and opt Vuma now am connected to vuma because the are transparent with there information