BAD SERVICE

Good day

Please assist, i am highly annoyed with the service I have received form one of your agents, I called in yesterday twice for assistance regarding my account, as its showing R2600 I am not sure as to why it is that amount when i was advised prior that the amount to pay was R1900, which i paid for the two months, I called in yesterday, i was not assisted, as my airtime was finish and the agent advised me that she cant call me back. I called back again and the second lady i spoke to could also not assist me, even though she tried, i requested that QA listen to all my recordings as i cant remember. But I know someone assisted me with this premium, and advised me of the amount. I was on the line for almost an hour with no help, i then ask to speak to a manager as the agent advised me that she will listen to the calls, and give me feedback, i was upset and told her that i will not wait 24 -48 hours to be assisted i need to speak to a a manager, i was on the line for quiet some time, but no manager came to the phone, as i am holding on, the agent dropped the phone and i didnt call back, as i was calling from my work phone. I AM HIGHLY ANNOYED WITH THE SERVICE I RECIEVED, WHY IS NO MANAGER ABLE TO COME TO THE PHONE WHEN U ASK FOR ONE, SECONDLY WHY IS MY ACCOUNT UP UNTIL NOW NOT SORTED, NO ONE HAS CALLED ME BACK SINCES YESTERDAY, THATS WHY I AM SENDING THIS EMAIL, I WANT A MANAGER TO CALL ME BACK URGENTLY, I AM TIRED OF THIS POOR SERVICE FROM THE AGENTS.