bad service

earlier this month ive complaint about multichoice not rendering good service to me as a client to do a downgrade on my package,after i lodged my complaint at hello peter one of multichoice superior phoned me telling me all is well the matter is been resolved a downgrade to my package is done and i should pay a certain amount at the nearest store and when i went to pay as instructed,only to find the amount i was told to pay by the lady superior has gone more than my current package subscribtion at the store pay point ,so this morning today i phoned multichoice to check on my downgrade process i spoke to the lady by the name Cristine still i couldnt get help then i phoned again for the second time i spoke to the male by the name Eunice and he told me i must pay the amount i was given at store pay point before they can do a down grade, ive asked him if he can refer me to one of his superiors he told me they are not working today so am in a situation were by i dont know since when we get over charged to do a downgrade on our packages ,we all know about reconnections this is more than three times a reconnection fee to my package if thats the case,all i wanted and asked off was to do a downgrade till this day nothing has been done, its not good and best for a person to repeat the same complain about a business over and over again that is a very bad experience for me ,am very disappointed by multichoice and stuff for not giving good service to us clients.