BAD SERVICE BY MULTICHOICE

I have received the worst service from Multichoice consultant and that led to my account being charged twice and when I contacted their complaints departnent i did not get any help,The following events unfolded during the call.I called Dstv because I bought a new decoder so that they can help me activate it and to migrate my existing account to the new decoder and subsequently deactivate my old decoders,but instead of helping me and listening to my enquiries,she was just rude and most of the times she will be quite while I am speaking to her without alerting me that she heared my queries,I constantly asked if she was still on the phone and most of the time she will switch language to isizulu and use rude remarks,I found her behaviour unbecoming and rude and I made it clear to her over the phone that I didn't like how she speak to me and that I will escalate this matter.the details of the person who helped me are as follows;:

Name of person who helped me: Mandisa Date of the call:19 April 2019 Time of the call: 09h53