BAD SERVICE BY MULTICHOICE

On the 27 July 2015 I paid my subscription via cellphone banking and to my surprise on de 06/08/2015 my decoder was disconnected. I called the call centre and the agent I spoke to she told me she couldn't pick up my payment on their system I should fax them proof of purchase with attitude for that matter. Well following day on the 08/08/2015 went to the bank to get my bank statement. I called the call centre again to confirm the fax # and to my suprise the second agent i spoke to she did say that my payment was reflecting and my account was activated. just when I thought my account was ok, to my surprise again on the 12/08/2015 my account was disconnected again. I am really tired of this guys poor service, can someone explain to me why my account is deactivated again for no reason and another thing will I be reimbursed for the days my decoder was disconnected? obviously someone did not do their job thn why I'm I suffering?