Bad service by *********** staff

<p>I called Multichoice to have my dstv Walker 7 reconnected since I havent used it for about a year and was told that they are unable to reonnect it without me having to make a pro rata payment of R28. I asked if they could deduct it from my bank account and was advised that it will take a few days to reflect on their side. Since I wanted to use the device to watch sport while at work, I decided rather to make a manual payment the next day. The consultant advised me the service will activate automatically when I make the payment. Well that wasn't the case I waited for the services to activate and eventually after being fedup I decided to call again and spent almost a hour on the phone with a consult who tried activating my services. I sounded like he did't what the issue is and wasn't able to resolve my issue. I then asked him to escalate the issue because he clearly didn't know what he was doing. A few days later since nobody even bothered to correspond or call me regarding the issue I had to call in again. 5 to 6 calls and R100 plus airtime later my issue was still not resolved, the consultant took me through the same process that didn't work before and after nothing helped she advised me that I had to make another prorata payment. I then requested to speak to a supervisor because I didn't appreciate the way I was being treated as a customer. She continued going about her work and blatantly ignored my request. I asked her multiple times to speak to a supervisor and she continued speaking over me and ignoring me until I got so frustrated that I had to resort swearing by using fu......ng word which could've been avoided. This I can expect when speaking to my 3 year old toddler that doesn't listen and I have to repeat myself like that. Finally she decided to email a supervisor who probably sits right across her desk. Coming from a call centre environment I know how things work and how every teamof about 10 or so has a supervisor seeing over them. I was advised that the supervisor will call me in an hour, well guess what a whole day had gone by and still no response and my issue is still not resolved. If you *********** and don't know how to resolve the issue don't promise to callback and don't. Get help from someone else that knows whats happening and how to resolve the issue. I'm a Microsoft Certified Solution Expert in 3 different field and knows that my client's would never expect to be treatly this badly. If my issue isin't resolved in this coming week, you might as well cancel all my subscriptions since i'm really not this desperate to use dstv. I only watch sport anyway since your movie channels is constantly on repeat and I probably watched all the movies already. You should really consider making a sports package only. </p>