1 reviews | Active since Sept 2022
BAD SERVICE BY DSTV MULTICHOICE S.A
I was approached by DSTV MultiChoice on the 26th of July 2022. They sold me their Price Lock Package which comes with a new Explora, installation of extra view the list is endless, I took the contract with them. They said the installer will come install within 7 working days from the 26/07/2022. They still have not come to install to date. I have been making multiple calls to MultiChoice since August 2022 with no breakthrough. I am moved back and forth by their call centre agent's. I am sick and tired. I wish to cancel this whole contract now, because I see that instead of them calling me to find out if all is well they do not care even with the 1000 calls ive been making to them and the installer they gave me who goes by Cleo Electronics is unprofessional and he lies. I think he is based in Kokstad KZN. If he's car has not broken down, he is waiting for DSTV to deliver. I have never been this frustrated in my life. Their service is BAD. BAD. BAD.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
But you should see to it that what your clients are told by these agents are true. The person who sold the package to me told I will pay R499 for price lock and everything that comes with it. No extra charges. On the day of the installation the lady who was setting up the explora and extra view said I will be pay R609 every month because of the extra view. I was never told that when I was approached by you guys. This came as a surprise to me. I don't appreciate how this whole contract is treated. I am highly disappointed in your service still. The lady did not want to listen to my query plus she was not even aware I had to pay the pricelock package as it was not showing that on the system. Wow!!
I urge you to go back to my call on the 26th July 2022 and listen to our telephone conversation and tell me when I was told that I will ne paying R110 more?
But you should see to it that what your clients are told by these agents are true. The person who sold the package to me told I will pay R499 for price lock and everything that comes with it. No extra charges. On the day of the installation the lady who was setting up the explora and extra view said I will be pay R609 every month because of the extra view. I was never told that when I was approached by you guys. This came as a surprise to me. I don't appreciate how this whole contract is treated. I am highly disappointed in your service still. The lady did not want to listen to my query plus she was not even aware I had to pay the pricelock package as it was not showing that on the system. Wow!!
I urge you to go back to my call on the 26th July 2022 and listen to our telephone conversation and tell me when I was told that I will ne paying R110 more?