Bad service by DSTV.

Since the new Showmax app became available, I was not able to watch Showmax- although I have been paying for it all these years. This afternoon I contacted their customer care centre. The lady who assisted me, informed me that at the time that Showmax decided on the new app, they informed DSTV that only customers with a DSTV Ultra Explora decoder will be able to watch Showmax. I then asked her whether DSTV is not part of Showmax. She emphatically said NO. They are on their own. Needless to say that I cancelled my Showmax subscription with imnediate effect. Furthermore, I found the following information:Who owns Showmax?

MultiChoice Its majority owner is MultiChoice, which owns 70% of the Showmax group, while NBCUniversal owns 30% in all territories except Nigeria, where NBCUniversal holds an indirect 23.7% stake in the local subsidiary. In 2023, Showmax announced a partnership with Comcast's NBCUniversal and Sky. Now I really DO NOT UNDERSTAND!!