Bad service by DSTV

I had to replace my explora decoder and finally made contact on the chatroom with a lady who managed to transfer my account to the new decoder. So far so good. But Now I cannot use pause, record and other functions because the explora 3 is listed as a PVR and I supposedly have to change my subscription. I again contacted the chat and gave details. After stating my problem the following messages were received. Siyabonga • Plaese hold • My system seems to be slow. I will assist now • Apologies that system is taking long. 42 minutes ago As can be seen there were 42 minutes of no comunication after which I was asked to rate the service for which I gave a 1 as some feedback had been possible. After this i cannot login to my account anymore, perhaps a petulant action by the call centre. And my problem with erro 109-29 is not solved, which seems to be a general complaint. I bought the new explora precisely because i often pause a program when I need to do other work.