Bad service by DSTV

<p>In April 2017, my pricelock plan of R799 expired and i took out a new pricelock plan of R949. Upon the installation of the new decoder, i called the call centre and informed them that i have a new decoder and they must cancel the old price lock and activate my new one. In June, my decoder was disconnected E16 error and upon calling them, i found out that i am yet to pay an instalment on the new pricelock and that they are still debiting the old pricelock (which i dont have anymore). The consultant apologised, reconnected the DSTV and escalated to their payment department. The same week, my account was disconnected again, to which i had to call in and they reconnected and asked if someone from accounts havent called me back, to which i stated no. i have the dstv app and disputed the amount due as they needed to move my credits on my old plan, to the new plan. yet again someone from accounts was going to call me. I completed the survey after the call and gave them a very low rating. I was then called back and this person managed to provide me with a total of R1988.16, which i needed to pay to bring my account up to date. I informed her that the app reflects an amount of R3192.98 and she said the app was delayd and sent me a statement which put my mind at ease. On 28 July, my account was debited by R3192.98 and i immediately called DSTV. The teamleader (Amukile) confirmed that if she looks at my account that the amount i should pay was around R1500. She promised to escalate the matter to the pricelock team (who does not work on Saturday's ) and i was promised that it would be resolved on Monday. So today i went to my bank to cancel the debit order as i have not been called back and i have other debits to honour. I have been a faithfull subcriber for the last 11 years and have never received such horribble service. Why cant someone just take ownership of this enquiry and resolve it for me once and for all?? Numerous phone calls wasting my airtime and time and having to slecp to the bank is very inconveniencing for your customers</p>