Bad service & Broken promises

I pay my DSTV subs for a year in advance, these were paid on 25.02.14 which means I should not be harassed by the regular disconnection of my services. This started less than a month after I had paid my annual subscription. I have spent many hours at my expense trying to get the problem solved. Some supervisor will always call me back with an answer which never happens, so the last calls I have been asking to speak to the call centre manager whom is never available but will call back. Yesterday a supervisor of a supervisor(rather confusing) by the name of Faith Matala or Malata eventually called me back, she was very apologetic about the abuse that I have endured, assured me that my subs should only expire by 28.02.15. She would look into the problem and assured me that my services would not be cut off before she calls me back which should be Monday latest. Well guess what, this morning I wake up to a message saying that my services have been suspended. Please man who can help me? The frustration levels are at a boiling point, Between DSTV and ESKOM there are too many things that are fully paid up in my life that are off. could this also be the old regime's or apartheid's fault?