1 reviews | Active since Jul 2021
Bad service, billing incorrect
Hi, I have an issue with my billing. I'm on the normal compact package, today I got a message that I must pay R613. When I contacted your call Centre today they say that I upgraded last month on the 29 to the compact plus for it to be effective this month. I did not do nythimg of that sort.
In May I upgraded from family to compact as per the email that you sent to me on the 18th of May. A consultant told me to pay R320 after I insisted that it should be paying R400 for the upgrad (299+405). In June I was told I was overdue by +_100 so instead of paying the special of 299 plus access fed of 105 I paid 508 so I am up to date with my fees. So where is this 105 overdue for now. I can not be overdue every month.
Your call Centre is telling me that I upgraded to compact plus.. I did not do that.
Please fix this. I have no intentions of paying for something I did not sign up for.
Every month I have to call you to query and fight with people. Every month there is a R100 extra to pay. Your agents make empty promises everytime that they will escalate the query and that a manager will call and fix issues but no one ever does.
The reason I downgraded to the family package was that I couldn't afford the nowmal charge for the compact, I only ugradred for the 3 months that is on special. Now how would I upgrade to a compact plus
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
I had complained on Twitter since Monday this week regarding my query. Yesterday at 6:58pm this is the message I got "@dladlaann We have successfully reversed the incorrect charge.
Amount due on your account is R518.87. ~BBL". This is after I paid R510 last night. My logical understanding is that I owe you R8. 87 as opposed to the R109 that I was being charged for.
What is this R518 for then? What package as I do not want the compact plus?
I need answers quickly. You have revered it from 613 to 518, why then are your consultants saying I should stay on the family pack for the 510 that I paid if you have reversed the outstanding amount.
I wnat to pay the exact amount every month that is why I'm fighting to clear all this. I'm toted of these R100 Rands monthly that just pop up out of nowhere
I had complained on Twitter since Monday this week regarding my query. Yesterday at 6:58pm this is the message I got "@dladlaann We have successfully reversed the incorrect charge.
Amount due on your account is R518.87. ~BBL". This is after I paid R510 last night. My logical understanding is that I owe you R8. 87 as opposed to the R109 that I was being charged for.
What is this R518 for then? What package as I do not want the compact plus?
I need answers quickly. You have revered it from 613 to 518, why then are your consultants saying I should stay on the family pack for the 510 that I paid if you have reversed the outstanding amount.
I wnat to pay the exact amount every month that is why I'm fighting to clear all this. I'm toted of these R100 Rands monthly that just pop up out of nowhere