Bad service- billing

<p>Really bad service.i made a payment on 7 February 2017 of R1200 and again 20 February of R 1836. As per My records my account is up to date and as far as the statement I got from dstv, is also updated and reflect both payments. Today I get a call from dstv(verified)saying my account is at collections and in arrears..This is bad service how can dstv not update there billing on customers. someone at accounts must and has to sort this out and also now I have a bad record on my ITC. I need explainations.or else I'm taking this matter further to complaints broadcasting commissioner. my name: Nabilah Abdulla and dstv customer number is: ********** . This is not on and I need someone to sort this out also with the ITC payment profile...</p>