Bad Service

GOOD DAY early this year i called the call center advising that we have a power issue we did not have electricity main box had exploded for month.

i called and asked wat should i do ? do i still pay dstv or can you pause untill they sort out the problem.

they lady i spoke advised that they will pause and i mst pay R108 den once everything is back to normal i mst pay and call in and then they will re connect me.

2 months ago i paid 650 and called in ,to find that i cant be reconnect because i have a clow back and apparently i canceled wen paying the 108.

i was given wrong advise,now i had to do a payment arrangement to get my services re activate and that 650 accumalated to my clow back.

why was i given wrong advise and why should i suffer and yet again i opted for debit order but still dstv does not action the request den ull disconnect my services.

are we treated like this because we are old or because we dont understand your systems.

im a pensioner i dont get paid much but now i have to take half of my salary and pay because of a consultant who culdnt do her job ryt and advise me write.

i cant afford to pay the clow back and if i was advised ryt i would have still continued paying with out viewing.

please do something about my account. its not my fault my id is *** *** i need urgent feedack