JJ
Jane J
1 reviews | Active since Feb 2022
10 Feb 2022, 07:14
Bad service
I cancelled my subscription end of Nov 2021. 1 Feb 2022 Dstv collect money with a debit order. I phoned the same day for a refund. The call centre said it will take 7 working days to process. Today is day 7. No refund paid back. Shame on you Dstv.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Feb 2022, 08:03Hi Jane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Feb 2022, 08:03
Official
Hi Jane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
JJ
Jane J's updateReviewer Update
12 Feb 2022, 09:16I received a call yesterday from a Dstv representative. According to him my bank account number was removed from their system the 11th of January and there for the refund cannot be made, yet they managed to run a debit order on the 1st of Feb. This complete makes sense doesnt it
JJ
Jane J's update12 Feb 2022, 09:16
Reviewer Update
I received a call yesterday from a Dstv representative. According to him my bank account number was removed from their system the 11th of January and there for the refund cannot be made, yet they managed to run a debit order on the 1st of Feb. This complete makes sense doesnt it