Bad Service

The service is very poor. I phoned Multichoice to change the date of payment and it wasn't changed. Last month May I paid R400 on the 16th as I am using compact but on the 19th my DSTV was switched off. When I phoned them I was put on hold for about 20 minutes and they told me I owe R162 because I am changing the payment date to add few days,i have paid the money the following day. Now I get that I have to pay R549, when I phoned the consultant just stopped talking after 12 minutes I was send back to the main menu. I would like to know that when you are on price lock why is the amount fluctuating each month. My Mother is also having the same problem. She has been charged +/-R500 for the past 3months.

I can not be put on hold for so long and still not get assistance. Are we supposed to call Multichoice every month to be charged fairly?