bad service

i am so disappointed with the services that i have experience lately with multichoice customer care when you call they will give you falls information regarding the payments then few days i received massage that i have i owe more than what i was told to be pay and the services has been dis connected. then i tried calling customer care from Monday 7th October i was told they are off line called again the next day same story called again on Wednesday the consultants who was helping me said he is having a system problem i must drop the line and call again - meaning i have to go through the machine and follow the voice whatever... fine i patiently did as i was told then the lady that was helping me we got cut off even before she can be able to assist me because her system was slow that my airtime ran out, did she even bother to call me back no. she didn't. today 10th Oct i called customer care that i was told a different story. i am so disappointed with the service that i dont see why are you still running the customer care.