Bad service Bad treatment

I'm so disappointed again with multichoice.They keep on disconnecting my account and the bills keep on pilling up they charge me reconnection fee even though it's their mistake on their side

I'm on DStv compact which our agreement was that I'm going to pay R379 for 24 months.the agreement started June 2020 and if there's no money in my account I pay cash.as I said before the problem started on the 1 October 2020 ,I complained but multichoice is not willing to help because the problem is still there.

I payed R419 on the 5th November 2020 ,on the 13th the disconnected my account telling i must pay R776 .Does it make sense ?I called the whole day speaking to 4 different useless consultant until the my acc was reconnected.

Today 18 November 2020 they disconnected my account again.i called they told me I must pay R955 while I was on hold for more than 5 minutes them I ran out of airtym.

No one bother to fix my problem caused by them ,they dnt come back to me my SMS ,call or email.

What must I do ,do I deserve the treatment they are giving me?

I took this matter to this platform on the 13 November 2020 but I'm still having the same problem over and over again.