BAD SERVICE, BAD ATTITUDE

DSTV service interrupted 1/2/2016, despite paying subscription 28/1/2016. Call Centre undertook to reinstate on provision of proof of payment - service resumed 2/2/2016. Repeat interruption 7/2/2016. Call Centre reported incorrect application of re-connection fee - undertook to reverse. Service resumed, but picture only, no sound. Called again at least twice - given various instructions to test apparatus- no change. Called Call Centre 8/2/3016 - spoke to Line manager (Promise!), who agreed to call back on my cell phone (limited air-time available) to assist further - never called. Sent complaint via website - no reply to date. Called Call Centre 10/2/2016 - told to take decoder to Service Centre, despite no indication of problem until suspension of service. This is unacceptable. The nearest service Centre is a distance away and I do not drive. Moreover, until the suspension due to a fault in their systems,the decoder was working fine. Meanwhile I continue paying for no service! Multichoice should send a technician to me, or find some other way to resolve the problem! Oh: the Bad Service, Bad Attitude, is on the part of the company, not the Call Centre staff, who did try their best