Bad Service

Customer number - ***7 The 1 star that I selected is a lot for the service an he experience that I received. I called multichoice because the account was suspended, I wanted to find out the amount owing and the consultant that I spoke with said it's R314.96. I then decided to log in online to make the payment because I wanted the payment to reflect immediately. the dashboard reflected an outstanding amount of R314.96 as per the below screenshot. I made the payment and a pop up showed and said after making payment I should refresh the page and then start watching. I refreshed the page however the however the screen still showed the outstanding amount of R314.96. I then went on the chats to understand what was happening, the chat consultant that assisted me was Kgaugelo. Kgaugelo said there an amount of R47 owing and I told her that I paid the amount that reflected on the screen and the call centre agent that assisted me gave me the same amount. Kgaugelo said to me I must just make the payment, the consultant was condescending and she did not make me understand why. I asked to chat with her manager and asked the manager's name she said to me I must not drag her manager in this because she is the one assisting me. I still do not understand why my account is still outstanding and why the call centre agent and the website reflected a different amount that what Kgaugelo was seeing.

Kgaugelo needs soft skills, customer service skill and she does not show empathy.

I have made a payment that I was told to pay however the account is still suspended.