BAD SERVICE 😪

I have been trying to change my dstv loggings. Called the call center, spoke to several agents , who failed to assist. I was been instructed to seek help via the chat, Hlengi was the agent that I was communicating with; she seemed to be clueless, she kept saying "please give me a moment while I check your account" I kept repeating my request numerous times, I even sent her screenshots of what was appearing on my end, to give her an idea, however that didn't help either

at the end, I was spoke that I am providing incorrect information 🙄🙄🙄 so she could not assist

the back and forth for just resetting an email address and password 😠😠😠😠😠 still to date, I haven't been assisted.