Bad service

I saw a advert on the TV saying the package I'm on I can pay less so then on the 25jun I called the call center to find out more regarding the premium I can pay I spoke to an agent I didnt get his name he then advise me I can pay R430 for compact plus for 3 months i then paid the amount advise on the 01jul they deactivated my services saying I didnt pay the full amount I called on the 3jul spoke to an agent Thelma from PE she listened to the call and advise me the agent advise me wrong however I still need to pay I then requested to speak to her supervisor by the name of Thobekhane she then advise me I still need to pay I requested to speak to her manager whereby she refused she promised her superior will call me back he/she never call me I called again on the 5jul Thobekhane from PE again advise me she's gonna call me back she never did I called on the 6jul spoke to her again then only they activated my services I lost 5 days of having access to watching TV they treated me as if I was in the wrong I had dstv for over 7 years this is the worst service if ever received